American Express Extended Warranty Review

Roomba VaccumIf you’re like me, you’re vaguely aware that you can get some sort of additional warranty coverage from your credit card, but not interested enough to carefully read those little brochures with the tiny print that come in the mail. Today a fellow named Joe sent me a story about his broken Roomba which describes his experience with American Express when his beloved vacuum broke after 18 months, which was 6 months past the manufacturer’s 1-year warranty. It’s a bit long-winded, but in the end AmEx did refund his original $300 purchase price. After reading it and doing some other hunting around, here’s a summary of the American Express Extended Warrant feature:

The Basics

All American Express (AMEX) cards (as well many versions of Visa and MasterCard) offer an automatic warranty extension if you buy the product using their card. Specifically for American Express, here is the fine print from the their FAQ page:

1. How does the Extended Warranty work?
When you charge the cost of a covered product with your American Express® Card, the Extended Warranty will extend the terms of the original manufacturer’s warranty for a period of time equal to the duration of the original manufacturer’s warranty, up to one additional year on warranties of five years or less that are eligible in the U.S.

In other words, in general they will double the original manufacturer’s warranty, but only up to one year. This is unless your product has a warranty of over 5 years as default. If you are still covered by the original warranty, you must go through the manufacturer. You do not need to sign-up or perform any kind of activation process to get this extended warranty.

Things You Need To Keep

American Express seems to advertise this service the most, and anecdotally is one of the best at actually coming through with their promise. However, you’ll still need to keep several pieces of information to support your claim. For all your big purchases, use an AmEx and keep these papers somewhere organized!

  • The original purchase receipt, which notes which product you bought, the date of purchase, and that it was bought entirely with an American Express card.
  • The product warranty card, which outlines the details of the original manufacturers warranty.
  • Your old AmEx credit card statement, which lists and matches the purchase receipt above.
  • The broken product. AmEx may choose to replace your item, repair it, or refund the purchase price. They choose, so keep what you have until they say so. If they replace it, they may ask you to send the broken item back to them.

Filing a Claim

To start a claim, the Extended Warranty department’s phone number is 1-800-225-3750. You can check the status of your claim online at www.americanexpress.com/onlineclaim. Be prepared to wait two weeks for the claim to process after submitting support materials.

 

Starwood Preferred Guest Credit Card from American Express
My Swiss army knife of travel rewards cards. You get 1 point per $1 spent, and 20,000 Starwood points = 25,000 airline miles (free ticket). Essentially up to 1.25 miles per dollar spent, and you can convert to a variety of airlines or free hotel rooms. Top off an account, or convert a big lump sum.

Currently, the sign-up bonus is 10,000 points after first purchase. On top of that, you can also get an additional 15,000 points by spending $5,000 on the card within the first 6 months. Annual fee is waived for the first year, and is $65 the second year if you keep it.

American Express Disclaimer: This content is not provided or commissioned by American Express. Opinions expressed here are author’s alone, not those of American Express, and have not been reviewed, approved or otherwise endorsed by American Express. This site may be compensated through American Express Affiliate Program.

31% Off FICO Scores at myFICO.com

Still got a few resolutions left to do? Here’s a current coupon for real FICO scores and all other credit products at myFICO.com. Use the promotional code MYPOINTS30 to get a FICO score for only $11 (~31% off), the best discount I could find right now:

You can still use CPPSAVINGS for 20% off if this expires.

Experian no longer allows Fair Isaac to sell FICO scores to consumers, even though lenders can still buy and use them. Instead, they join a bunch of other outfits selling their own FAKO (“FAKE-O”) version. But since lenders almost always use real FICO scores in their decisions, those are the only ones you should pay for – if at all – in my opinion.

For the diligent, a cheaper alternative is to sign up for a free 30-day trial of ScoreWatch, which includes two free Equifax scores and reports. Just remember to cancel as soon as you grab those scores. It is easy to cancel online, without having to even call in. As always, you can always request your credit reports (not scores) once every 12 months at AnnualCreditReport.com.

Chase Sapphire Really Has No Phone Tree or Hold Times

Chase Sapphire Card BannerI applied for the Chase Sapphire Card primarily – okay, solely – for the $100 sign-up bonus. But when I called with a question about how to redeem, I was actually startled that a human being picked on the second ring. No phone tree to navigate, no punching in my dang 16 digit number first… I didn’t even have to press 0 several times.

Now that I read their website again, I do see the sentence mentioning “direct access to dedicated live advisors”. It appears I’m not the only one to notice this:

When a Sapphire cardholder calls Chase, “a specially trained advisor picks up the phone – with no need to navigate a voice-response system.” These specially trained advisors have the goal of resolving the customer’s need on the first call. (Chase didn’t say anything about the empowerment to do so, but perhaps that’s a picayune quibble). No phone tree has to be worth at least a ten point reduction in blood pressure. Can one really put a price on health? Perhaps not, but Sapphire seems to have given it an annual fee…

Actually, that last part is true for the Sapphire Preferred, but the regular Sapphire has no annual fee, and I still get zero hold times. Hey, a new feature that’s actually useful. If only the rewards structure were better.

American Express Premier Rewards Gold Card: 25,000 Points Sign-Up Bonus + Double Points on Gas & Groceries

American Express is promoting a new charge card called the Premier Rewards Gold Card from American Express®, which is different from their other Gold/Gold Rewards/Platinum/Precious Metal cards.

Since this is the new card being pushed, it has the best sign-up incentives for new cardholders:

  • Earn 25,000 Membership Rewards bonus points when you spend $2,000 in your first 3 months of Card membership. MR points are very versatile, and can be converted to 25,000 frequent flier miles in a number of programs (or 10 Southwest credits), or you can simply get $250 in gift cards at several stores like Home Depot, Crate & Barrel, or Macy’s. I think you can also get cash equivalents at a reduced ratio.
  • Offers 3X points on airfare, 2X points on gasoline at U.S. stand-alone gas stations and at U.S. stand-alone supermarkets, and 1X points on other purchases. The traditional versions only offer 1 point per $ spent, so the double points on gas and groceries are an extra perk, although the annual fee is much higher at $175.
  • No annual fee for your first year. Another important feature, you can get the sign-up bonus and also try out this card for free for a year.
  • Earn 15,000 Membership Rewards bonus points when you spend $30,000 within one calendar year. This means that if you spend $30,000 in a year ($2,500 per month) that you’ll get at least 15,000 for sign-up + 30,000 on spending + 25,000 bonus = 70,000 points total, plus any extra for gas/groceries/airfare. That’s enough for 60,000 frequent flier miles or 2.5 free flights on Southwest (40 credits). Terms and Restrictions Apply.

30% Off FICO Scores at myFICO.com

Want to check your credit score to start off the new year? Here’s a current coupon for real FICO scores and all other credit products at myFICO.com. Use the promotional code SURVEY30 to get 30% off and a FICO score for about $11, the best discount currently available:

The code is good until December 30th, 2009 (although try it as it may still work even after that date). As a backup, you can also get 26% off with the codes DECEMBER26 or 26UNTIL2010 until 12/31/09.

Finally, you can still use CPPSAVINGS for 20% off after these expire.

Experian no longer allows Fair Isaac to sell FICO scores to consumers at all, even though lenders still buy and use them. They sell their own FAKO (“FAKE-O”) version now. But since lenders almost always use real FICO scores in their decisions, those are the only ones you should pay for – if at all – in my opinion.

For the diligent, a cheaper alternative is to sign up for a free 30-day trial of ScoreWatch, which includes two free Equifax scores and reports. Just remember to cancel as soon as you grab those scores. You are allowed to cancel online, without having to even call in. As always, you can always request your credit reports (not scores) once every 12 months at AnnualCreditReport.com.

Over 25% Off Real FICO Scores at myFICO.com

Need to check your credit score? Here’s a new coupon for 26% off real FICO scores and all other credit products at myFICO.com. Use the promotional code NOVEMBER26 to get 26% off and a FICO score for less than $12, the best discount currently available:

The code is good until November 30th (although try it anyways and see if it works after that date), so be quick about it. For the Equifax credit score only, you can get it for $10.95 using the code SW94608, which is over 30% off. You enter the promo code relatively late in the buying process, right before entering your credit card information. Look for this:

Experian no longer allows Fair Isaac to sell FICO scores to consumers at all (even though lenders still buy and use them). They sell their own “FAKE-O” version now. Lenders almost always use FICO scores in their decisions, so those are the only ones you should pay for if at all.

For the diligent, a cheaper alternative is to sign up for a free 30-day trial of ScoreWatch, which includes two free Equifax scores and reports. Just remember to cancel as soon as you decide you don’t need it anymore. You are allowed to cancel online, without having to even call in.

You can always request your credit reports (not scores) once every 12 months at AnnualCreditReport.com. If you’ve already done that, you can still try these other direct methods for the unemployed, those denied credit, and victims of identity theft.

British Airways Credit Card – 100,000 Miles Offer

Here’s a nice credit card offer for those interested in international travel. The Chase British Airways Visa Signature card is offering 50,000 BA Executive Club miles for new cardmembers with first purchase, and another 50,000 BA miles after spending $2,000 within 3 months, for 100,000 miles total. Regular features include earning 1.25 miles per dollar spent. The card does have an annual fee of $75 as well.

50,000 British Airways miles is enough for an economy class transatlantic flight from USA to their “Europe Zone 1”, which includes the United Kingdom, Belgium, France, Germany, Ireland, Luxembourg, Netherlands and Switzerland. Note that “all reward flights are subject to taxes, fees, charges and surcharges, including airline surcharges.”, which can add up. I did a quick search and for a random San Francisco (SFO) to London (LHR) flight in March 2010 that cost $807, the taxes and fees alone were $387.

You’ll also need to fly out of a major city that BA services. Still, two free flights from US to London even for a few hundred dollars each is a big discount for those looking to buy such a ticket anyways.

What if you like to fly in style? 100,000 miles is good for a single business class ticket from USA to Europe Zone 1… and the fees are more reasonable on a relative basis. A business class flight from SFO to Paris (CDG) in March 2010 would have cost around $4,700 in cash, but the fees/taxes are only about $400 as well:

Finally, if you can manage to spend $30,000 a year on the card, you can even earn a 2-for-1 companion voucher. Time to buy some coins? Thanks to reader Paul for the tip.

Chase Freedom Credit Card

Free Experian PLUS Credit Score From American Express

Just a reminder that American Express cardholders can get a free look at their Experian PLUS credit score and credit report once every 12 months. This is Experian’s own proprietary (“FAKO”) credit score, but is the best you can get from Experian since consumers can no longer get their FICO Score based on Experian data. (See here for current myFICO coupon codes.) PLUS has a range of 330-830 as opposed to the FICO range of 300-850, but like all FAKO they don’t necessarily map directly to FICO.

To access your score, visit americanexpress.com/creditreport and log in as usual. It is free, and you do not need to enroll in any trials to get your free score. They will however try to upsell you their CreditSecure monitoring service after 30 days. Just checked for DW:

From their site:

How much does My Credit Score & Report cost?
My Credit Score & Report is a complimentary benefit offered exclusively to American Express Cardmembers. You pay absolutely nothing. Simply sign up to gain access to your Credit Score and Report.

How long will I be enrolled in My Credit Score & Report?
Your enrollment in My Credit Score & Report will last 30 days. After 30 days, you will no longer have access to your complimentary Credit Score and Report. If you wish to continue enjoying access to your Credit Score and Report, you may enroll in CreditSecure.

Don’t forget about all the other ways to get a free credit score without free trials.

Creating a Completely Automated Financial Household

Meet Bill and Jan. They are my imaginary couple that loves putting their personal finances on auto-pilot. They don’t worry about bill due dates, they never visit the bank, and only check their balances online once a month if there are no e-mail alerts sent to them. (Apparently they also don’t have lips or eyes, so it works well for them…) Let’s take a look at how they do it!

Income
Bill and Jan both elected to receive their regular income via direct deposit, so there are no checks to deposit. Even though Jan does some freelancing, she gets paid via PayPal, which she sets to automatically sweep any money into their bank account at the end of each business day. This feature is called Auto Sweep and is not heavily advertised, you must contact PayPal directly to enable it.

Long-Term Savings
Like everyone else, their 401(k) plans are funded via an automatic deferral each payday. For their Roth IRA, they simply take out $500 per month via an automatic transfer from their checking account for 10 months, which can be set up easily at Vanguard.com or any other major mutual fund provider. If you like individual stocks or ETFs, try automatic investing at ShareBuilder.

Short-Term Savings
For their annual vacation and other savings goals, they have an automatic transfer from their checking to an online savings account like the original Capital One Consumer Bank.

They do keep a certain buffer amount in their checking account, similar to this simple budgeting method. If the balance falls too low for any reason, an e-mail and text message alert are sent to both of them.

Housing
If they had a mortgage, most lenders will happily set up an automatic ACH from bank account each month. If they wanted to set up a biweekly payment plan and it isn’t free, they could simply take out 1/12th of their monthly mortgage payment each month automatically into Capital One 360. Once a year, they send one full mortgage payment to their lender.

If they rented, they would set their Online Billpay service to send a snail-mail check automatically each month and deduct the amount from the bank account.

Utilities
Most utility companies will allow to you sign up for them to automatically withdraw the full bill amount from your bank account. Contact them directly, and when available use your credit card to earn some extra rewards.

Insurance
Instead of dealing with large payments either annually or semi-annually, they have signed up for State Farm Payment Plan (SFPP), which groups their insurance premiums and divides them into one single monthly payment which is taken from their bank account. Check with your insurer to see if they have something similar.

Credit Card Bills
Most large credit cards issuers allow you to sign up a service like Citi’s AutoPay, where you can have the full amount sucked out of your bank account each month. Since the Citi Forward Card gives you 5x rewards on restaurants and Amazon.com, this most of their disposable income as well. To find it, go to CitiCards.com> (Login) > Payments Tab > Enroll in AutoPay.

What else?
With all this set up, all Bill and Jan have to do is show up for work and spend their money wisely. Is there anything else that could make their life even more easy? I thought about using an online grocery store like Peapod, where you can access past orders and possibly create default orders which you only tweak slightly each month.

New myFICO Coupon Code

Here’s a newly released coupon for 25% off real FICO scores and all other credit products at myFICO.com. Use the promotional code FINANCIALHELP25 to get 25% off and a FICO score for less than $12, the best discount currently available:

The code is good until September 30th (although try it anyways and see if it works after that date), so be quick about it. For the Equifax credit score only, you can get it for $10.95 using the code SW94608, which is over 30% off. You enter the promo code relatively late in the buying process, right before entering your credit card information. Look for this:

Experian no longer allows Fair Isaac to sell FICO scores to consumers at all (even though lenders still buy and use them). They sell their own “FAKE-O” version now. Lenders almost always use FICO scores in their decisions, so those are the only ones you should pay for.

For the diligent, a cheaper alternative is to sign up for a free 30-day trial of ScoreWatch, which includes two free Equifax scores and reports. Just remember to cancel as soon as you decide you don’t need it anymore. You are allowed to cancel online, without having to even call in.

You can always request your credit reports (not scores) once every 12 months at AnnualCreditReport.com. If you’ve already done that, you can still try these other direct methods for the unemployed, those denied credit, and victims of identity theft.

Setting Up Automatic Credit Card & Bank Activity Alerts

I still love getting my bills via snail mail. I avoid online statements because I get over a hundred e-mails a day and it is very easy for me to put it off temporarily and never remember to read the e-mail again. A paper bill will stay on my desk until pay it and I file it away.

However, I essentially got paid $50 to sign up for paperless statements when signing up for the Citi Forward® Card (see my review), so of course I did it. This month, I barely got my payment in on time, and was only 2 days away from being dinged a $30 late fee.

As a result, I’ve been gradually visiting all my financial provider websites and signing up for online alerts, which e-mail or text you when certain criteria are met. For example, with Citibank I can get alerts for:

Credit Cards

  • Current Balance (you choose frequency, up to daily updates)
  • Within $XXX of credit limit
  • Balance exceeds $XXX
  • Payment notification: A payment posted on [xx/xx/xxxx]
  • Minimum payment due on [xx/xx/xxxx]

Banking

  • Balance Alerts (too high or too low… avoid overdrafts!)
  • Deposit Notices alert you whenever funds are credited
  • Bill Payment Alerts inform you when there are insufficient funds in checking
  • Check Alerts notify you whenever checks are presented for payment
  • CD Alerts notify when your CD is about to mature.

For the credit cards, the option is under the “Account Profile” menu as opposed to under “Tools” where I thought it would be. See screenshot.

Some sites like American Express also have an alert that triggers when it is X days before the bill is due, but they still haven’t received payment, which find most useful. Another alternative would be to just set up auto-pay on the card while it was on e-statements. But if you’re like me, I just switched my Forward card back to paper statements after I got my 5,000 ThankYou points. Sorry, trees!