The big McMansion picture in my last post reminded me that I had to finish watching Maxed Out, a film about the credit card industry. You can watch it for free (albeit in low quality) on Google Video [90 minutes long]. The very first scene includes a real estate agent selling homes with crazy stuff like elevators, two dishwashers, and wine caves.

My Twisted Review
The purpose of the film was to “raise awareness of how credit and lending issues are affecting society.” I think this is a admirable purpose. However, as someone who is familiar with credit card companies and all their practices, my primary thought on this film was “duh”. Please watch out for large amounts of sarcasm and cynicism ahead.

Gasp! Credit card companies target the stupid, the poor, the rich, and everyone in between. They charge huge fees and enormous interest rates if you pay late. They will even offer credit to those who just filed bankruptcy recently, because they know (1) they can’t file bankruptcy again for several years and (2) they are already shown an inability to handle their spending. You could be dead or fictional and still be receiving card applications in the mail.

However, too often in the movie I heard phrases like “Yeah, I did sign it without reading…” or “I figured if they offered me money, it meant I could handle it” or “I never talked my kids about credit cards before sending them off to college” or “I know, I know, I should have read the fine print”. Don’t make it so easy for them, please…

[Read more…]

Back in February, I received a mailing about a class-action lawsuit claiming that Visa, MasterCard, their member banks, and Diners Club conspired to set and conceal markups and fees, typically of 1-3%, on foreign transactions. It appears that the settlement amounts have been agreed upon. Here are some selected excerpts from the official settlement website and FAQ.

Am I a member of the settlement class?
Those persons who made a foreign transaction using a Visa-, MasterCard-, or Diners Club- branded credit, charge or debit/ATM card between February 1, 1996 and November 8, 2006 are members of the Settlement Damages Class.

How do I complete the claim form?
You need to complete and submit a claim form prior to the deadline, either on-line at www.ccfsettlement.com/claim, or by mailing or faxing in the form.

Option 1 is an Easy Refund of $25 and is recommended if you travel outside of the U.S. for less than one week or had foreign transactions of less than $2,500 using your eligible cards during the class period.

Option 2 is a Total Estimation Refund that is based on typical spending during travel and answers to the few questions listed on the claim form. This option is recommended if you traveled outside the U. S. for more than one week or had foreign transactions of more than $2,500.

Option 3 is the Annual Estimated Refund option. It is recommended if you had extensive foreign travel or foreign transactions and are willing to provide year-by-year information.

Seems like a pretty huge settlement class! You don’t even need to have gone anywhere, maybe you just bought something online in a foreign currency. If you choose the simple $25 option, you will need to provide your name, address, credit card number, issuing bank, and the last 4 digits of your Social Security number. This site has been reported in various new outlets, so I believe it to be legitimate. Also, thanks to the readers who reminded me about this.

You may have already heard from me and other articles that canceling a credit card does not help your credit score. But sometimes, you just have to do it. For example, you may have an annual fee or some ongoing customer service nightmare.

What’s happens to my credit score if I cancel? While it won’t help my credit score, it likely also won’t hurt it very much either. As explored previously, the two factors that matter are credit limit utilization and average age of accounts. As long as this card doesn’t comprise a huge chunk of your total available credit limits, it shouldn’t affect your utilization ratio very much. In my case, this AmEx Gold card is a charge card and doesn’t even have a credit limit, so it won’t matter at all. As for the average age of accounts – your account is already opened! Closing it won’t make it any older.

Still want to cancel? Here are some tips to keep in mind:

#1 Consider simply switching to another type of card with better features or annual fees.
If the reason for closing the card is to avoid paying an annual fee, perhaps try to simply convert the card to another style offered by the same issuer. For example, I could ask to be transferred to a card which has no annual fee. They might say yes, they might say no, but it’s worth a try.

For example, the more heavily-pushed Citi Platinum American Airlines Card has an annual fee of $50, but the lesser-known Citi Bronze American Airlines Card has no annual fee (albeit with less rewards). So instead of canceling your platinum card, you could just convert it to a less valuable metal but still be able to earn a few quick miles when needed.

#2 Combine the credit limits with another existing credit card.
Similar to above, you can simply try to “move” your credit limit from the card you want to cancel onto another existing card you want to keep (within the same issuer.) This way, you can get rid of one card while keeping your nice credit limit and maintaining your credit score.

#3 Go fishing for some financial encouragement to stay
When you call to cancel, you will usually be transferred to a special person trained to handle cancellations. This may also be referred to as the “Retention”, “Loyalty”, or “Member Relations” department. The primary goal of this person is to keep you a customer, using whatever means at their disposal.

Accordingly, your goal here is to find out what they have to offer you. First of all, be nice! Help them to help you. Instead of asking sternly to cancel, you might say something like “I am thinking of canceling because my interest rate is too high.” This would encourage the rep to offer you a lower interest rate. For my situation, I might say something like “I don’t like this card enough to pay $125 next year, it seems a bit steep”. Ideally, this would lead to something like a $100 credit to stay, another annual fee waiver, or some other financial incentive. They may have a variety of things in their goodie bag, and it may change from time-to-time due to quotas or whatever.

I usually call early, usually as soon as I get the sign-up bonus and I know there are no other redeeming features. For example, I have been offered a $25 gift card to stay another 3 months by Discover. After that time period passes, I can call again.

#4 Sometimes you’ll just get lucky
One time while canceling another American Express credit card, I just didn’t like what they had to offer and simply canceled. To my surprise, I got a pro-rated refund of the remaining part of my waived annual fee with my final statement! Out of the $90 fee which I didn’t have to pay, I got a $63 credit. The only takeaway here is that if you really want to cancel, just go ahead and do it. If I had waited until the last moment, my prorated annual fee would have been just a few dollars.